Today Was A Good Day

This week started out pretty terrible IMHO. First thing Monday morning was a doctor's visit where during the exam she spotted a weird looking mole/but not a mole thing on my back. She told me to keep an eye on it this week, if it didn't go down then she wanted to biopsy it next week.

This appointment was followed immediately by a meeting with an unhappy customer. To say they were unhappy is actually a gross misrepresentation of Giant Scrimp porportions. They were dissatisfied with our service, our lack of support, etc, etc. So I sat with them for two hours going over their initial service proposal and showing that while two items were still incomplete, we had finished the other five items. My collegue Jerry signed on to finish the other items. In the end, everyone felt better about the situation and there seemed to be a light at the end of the tunnel.

Tuesday, Wednesday & Thursday sort of dragged along in their normal fashion. I've got so many tasks, it's getting hard to prioritize them. At any rate, I plugged along like I always do. Which is not to imply I don't like my job, I do. I enjoy the challenge of these unhappy customer situations. I do wish I could focus totally on the customer service aspect and not all these little day-to-day things for which I was initally hired (i.e. filing, answering phones, desk tech, taking out trach, processing mail).

Enter Friday. Friday is always a pleasant day because no matter how bad the previous days were, you know you have the next two days free to do what you want to do. While out running errands I stopped by the not so unhappy customer's office and were chit chatting it up when she offered me a position with her company. I was totally taken aback; I thought she hated my guts! Turns out she was so impressed with the way I handled the "unhappy customer" situation she thought I'd be perfect. Not to mention their assistant just quit last week so everything's sort of chaotic with them. I tried to politely say that I couldn't do that to my boss, what with ethics and all, but as I drove away I was floored. She basically offered me more than I make now, the use of their timeshare once a year and flexible hours. I'm still sort of thinking it over.

THEN
I was going through the mail when I got home and there was something for me from Southwest. At first I thought it was junk, credit card mail, but decided to open it anyway. Having totally forgot about the letter I sent them last month regarding our horribly delayed flight, I was surprised to see the letter in response to my letter! They offered their sincere apologies, warm regards, etc. etc. Then included 4 $50 "Tokens of LUV" aka--gift certificates. So now we've got $200 to blow with Southwest! Where should we go?